What is self-exclusion and how does it work?

Self-exclusion is an option for users who wish to close their account for an extended or permanent period for personal reasons. Once self-exclusion is activated, you will no longer be able to access the 1520 platform. Contact support@1520.bet with a written request to proceed. Any remaining balance in your account will be processed in accordance with standard withdrawal procedures once the request is confirmed.

Responsible Gaming on the 1520 Platform

1520 believes gaming should be a source of entertainment, not a burden. We are committed to supporting Malaysian users in playing mindfully, responsibly, and healthily.

18+ Only Time Limits Budget Limit Self-Control

Play Mindfully Deposit Limits Available Regular Breaks Self-Exclusion Options Minor Protection Professional Support Life Balance Play Mindfully Deposit Limits Available Regular Breaks Self-Exclusion Options Minor Protection Professional Support Life Balance

1520's Commitment to Safe Gaming

1520 takes a serious and responsible approach to providing digital entertainment services to Malaysian users. We recognise that online gaming can become problematic for some users if not managed wisely. That is why we provide a range of tools and resources to help every user stay in control of their gaming experience.

Games on the 1520 platform are purely for entertainment. They should not be seen as a source of steady income, a solution to financial problems, or a way to fill an emotional void. If playing starts to feel like an obligation or a source of stress, it's time to step back and reassess.

We encourage all users to set clear limits before starting a gaming session, always play within their financial means, and enjoy gaming as part of a balanced leisure lifestyle.

Malaysian user accessing the 1520 platform responsibly on a smartphone — Mindful play starts with smart choices

Recognise the Signs of Risky Behaviour

It is important to recognise early warning signs before gaming habits develop into a problem. Here are some indicators to watch for in yourself or someone you care about:

Financial Signs

Borrowing money to fund gaming or cover losses.
Spending money set aside for daily essentials such as bills, rent, or food.
Feeling distressed over losses and wanting to keep playing to "break even".
Hiding gaming activity or the amount of money spent.

Emotional & Behavioural Signs

Feeling anxious, irritable, or uneasy when unable to play.
Neglecting family, work, or social responsibilities because of gaming.
Unable to stop despite repeatedly intending to do so.
Using gaming as an escape from problems or negative feelings.

If you notice any of these signs, take immediate steps to reduce or stop your gaming activity and consider seeking professional help.

How to Set Limits and Manage Your Gaming Experience

The most effective way to stay in control is to set your limits before starting a gaming session. The 1520 platform fully supports this approach.

Daily and Monthly Budget Limits

Decide in advance how much money (in MYR) you are comfortable spending on entertainment per session, per day, or per month. Treat this amount as the cost of entertainment — just like going to the cinema or dining out. Once that limit is reached, end the session immediately without topping up.

Session Time Limits

Set dedicated time slots for gaming and stick to them. Avoid playing for hours on end without a break. Set a timer on your phone or ask a family member to remind you when your allocated time is up.

Break & Cooling-Off Facility

If you feel you need to step away from gaming for a period of time, you can contact the 1520 support team at [email protected] to arrange a temporary account break. This allows you to distance yourself from the platform for a set period without permanently closing your account.

Self-Exclusion

For users who feel they need a more decisive step, the self-exclusion option allows you to restrict access to your account for an extended period or permanently. This is a measure we fully support. Contact our support team to process your self-exclusion request.

Responsible football Sports Betting in Malaysia on the 1520 platform — 1520 enforces strict age verification for all users

Child & Minor Protection

The 1520 platform takes the protection of children and young people very seriously. All platform services are strictly for users aged 18 and above, without exception.

We verify user age during account registration. Any attempt to register or use the platform by underage individuals is strictly prohibited, and such accounts will be closed immediately upon detection.

If you are a parent or guardian, we encourage you to:

Ensuring your account password and login details are not accessible to children or underage family members.
Using parental control software on shared devices to block access to online gambling sites.
Educating children about the risks and dangers of gambling so they can make informed choices as adults.

Life Balance and When to Seek Help

Healthy gaming is gaming that does not interfere with your daily life, your relationships with family and friends, or your financial well-being. 1520 encourages all users to maintain a healthy balance between gaming and the other, more important aspects of life.

Make time for other activities that bring you joy and fulfilment — whether it's spending time with family, playing sports, pursuing hobbies, or simply unwinding in other ways. Gaming is just one of many entertainment options available to you.

Seek Professional Help When Needed

If you or someone you know is struggling with a gambling problem, seeking professional help is a smart and courageous step. In Malaysia, there are several resources that can help:

Talian Kasih 15999 — A welfare and family counselling helpline operated by the Malaysian Department of Social Welfare, available around the clock.
Nearest government clinic or hospital — Psychiatric and counselling services are available at public hospitals throughout Malaysia.
Licensed private counsellors — For more personalised counselling sessions that fit your schedule.

The 1520 support team is also on hand to help you set account limits or process self-exclusion requests. Contact us at [email protected].

Responsible Gaming FAQs

To set a deposit limit, contact the 1520 support team by email at [email protected]. Specify the daily or monthly limit you'd like in MYR. Our team will process your request and confirm the change. Limits can be lowered immediately, but increases are subject to a waiting period for your protection.

You can request a break or cooling-off period by contacting 1520 customer support. During this time, your account will be temporarily suspended and you will not be able to log in or make any transactions. It's an effective way to step away briefly without permanently closing your account. The duration can be set based on your needs.

Self-exclusion is an option for users who wish to close their account for an extended or permanent period for personal reasons. Once self-exclusion is activated, you will no longer be able to access the 1520 platform. Contact [email protected] with a written request to proceed. Any remaining balance in your account will be processed in accordance with standard withdrawal procedures once the request is confirmed.

Yes. The 1520 platform conducts age verification during the registration process. Users are required to confirm that they are 18 years of age or older. We also reserve the right to request additional identity verification documents at any time to ensure all users meet the minimum age requirement. Accounts found to have been registered by underage individuals will be closed and any deposits refunded.

Need Help or More Information?

The 1520 support team is ready to help you manage your gaming experience better. Reach out to us or check the FAQ for further guidance.

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